Contact Us

Reach Us At

Email: info@luista.com
Phone: +44 7520 680637
Contact form: use the form at the bottom of this page
Monday to Friday: 9:00 am to 6:00 pm (UK time)
Saturday and Sunday: Closed

We aim to respond to all enquiries within 24 hours.

How We Can Help You Faster

Order status: waiting on a tracking update? We have you covered.
Returns or exchanges: something not quite right? We will make it right.
Product questions: wondering about fit, fabric or sizing? Ask away, we know our range inside out.
Feedback or suggestions: we love hearing from you, good or otherwise.
Anything else: no question is too small. Just reach out.

Quick Tip

If you are contacting us about an existing order, please include your order number so we can help you faster. You will find it in your confirmation email. A photo helps too if an item arrived damaged or incorrect.

We are not a big corporate team. We are real people, focused on delivering effortless style to customers across the United Kingdom. You are not just a customer, you are part of our community.

Talk soon, The Luista Team

Returns

Please request a return authorisation by email before posting anything back, so we can route your parcel correctly. Do not use the address printed on the original packaging. Full detail is in our Return and Refund Policy.

Complaints

If something has gone wrong and you are not happy with how we handled it, email us with the subject line COMPLAINT and we will respond within 5 working days. You can also get free, independent advice from Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk.

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