Terms of service

Welcome to Luista

By accessing or using our website, you agree to be bound by these Terms of Service. Please take a moment to read them carefully. They explain your rights and responsibilities when shopping with us, and ours to you. If you have any questions, please do not hesitate to contact us at info@luista.com We are happy to help.

Luista operates as the trading name of Lunbury LTD. These Terms of Service govern your access to and use of this website, referred to as the Site, which is owned and operated by Lunbury LTD, referred to as Luista, a company registered in England and Wales under company number 16936968 with its registered office at 128 City Road, London, Greater London, EC1V 2NX, United Kingdom. These terms apply to all services and merchandise available through our online platform.

Store Name: Luista
Company Name: Lunbury LTD
Company Number: 16936968
Registered Address: 128 City Road, London, Greater London, EC1V 2NX, United Kingdom
Email: info@luista.com
Phone: +44 7520 680637

Luista makes this website available subject to your acceptance of these Terms of Service. When you visit our Site or use any services or applications available on it, you are acknowledging and accepting these Terms of Service.

Browsing our website does not require you to create an account. You may check out as a guest or create an account if you prefer.

Our website operates as an online fashion retailer, providing customers with a carefully selected range of apparel. These Terms of Service establish the respective rights and responsibilities of both Luista and its users regarding the Site. They are the sole Terms of Service applicable to website usage and to purchases made through the Site, superseding all other terms unless previously agreed in writing between Luista and the user.

We encourage you to review these Terms of Service before accessing or using our website. By accessing or using any portion of the Site, you indicate your agreement to be bound by them. Should you disagree with any term or condition within this agreement, you should refrain from accessing the website or using any services.

Your Statutory Rights

Nothing in these Terms of Service reduces or excludes your rights as a consumer under the law of England and Wales. In particular, your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply in full, and any provision below is read subject to those rights.

Customer Service Hours

Monday to Friday: 9:00 am to 6:00 pm (UK time) | Saturday and Sunday: Closed | We aim to respond to all enquiries within 24 hours.

Whether you have product enquiries or service related concerns, we are committed to ensuring you receive the attention and assistance you deserve.

Throughout the Site, references to we, us and our refer to Luista. Luista provides this website, including all information, tools and services accessible from it, contingent upon your acceptance of all terms, conditions, policies and notices set out here.

When you browse our Site or make a purchase from us, you are participating in our Service and agreeing to abide by the following terms and conditions, including any additional terms, conditions and policies referenced here or accessible by hyperlink. These Terms of Service apply to all Site users, including visitors, vendors, customers, merchants and content contributors.

Any new functionality or tools added to our current store also fall under these Terms of Service. You may access the most recent version on this page at any time. We may update, modify or replace any portion of these Terms of Service by publishing updates to our website. Your continued use of the website after changes are posted signifies your acceptance of those changes.

Our e-commerce platform is hosted by Shopify Inc., which provides the online infrastructure that enables us to offer our products and services to you.

Article 1. Online Store Terms

By accepting these Terms of Service, you confirm that you are at least 18 years of age, or that you have reached the age of majority in your country of residence and have given us permission to allow any of your minor dependents to use this Site.

You must not use our products for any illegal or unauthorised purpose, nor may you, while using the Service, violate any laws within your jurisdiction, including intellectual property laws.

You are prohibited from transmitting any worms, viruses or any code with destructive capabilities.

Any breach or violation of these Terms may result in termination of your access to our Services.

Article 2. General Conditions

We may decline service to anyone where we have reasonable grounds to do so, including suspected fraud or abuse.

You acknowledge that your content, excluding payment card information, may be transmitted unencrypted and may involve transmissions across various networks and modifications to comply with the technical requirements of connecting networks or devices. Payment card information is always encrypted during network transfer.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any component of the Service, or access to the Service, without our express written authorisation.

The headings used in this agreement are for convenience only and do not limit or otherwise affect these Terms.

Article 3. Accuracy, Completeness and Timeliness of Information

We are not responsible if information available on this Site is inaccurate, incomplete or outdated, except where your statutory rights provide otherwise. The content on this Site is supplied for general informational purposes and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate or more current sources. Any reliance on the material on this Site is at your own risk.

This Site may include historical information. Historical information is not current and is provided for your reference only. We may alter the contents of this Site at any time, though we have no obligation to update any information on it.

Article 4. Modifications to the Service and Prices

Our product prices are subject to change without prior notification. Price changes never affect orders already placed.

We may modify or discontinue the Service, or any component of it, at any time without notice.

We are not liable to you or any third party for any modification, price adjustment, suspension or discontinuance of the Service, save where such liability cannot be excluded by law.

Article 5. Products

Certain merchandise may be available exclusively online through the website. These products may be available in limited quantities and are subject to return or exchange in accordance with our Return and Refund Policy.

We have made every effort to display the colours and images of our products as accurately as possible. We cannot ensure that your monitor's display of any colour will be precise.

Product images are for illustrative purposes. Colours may vary from the actual product due to studio lighting, photographic conditions and differences in screen settings. A colour variation of this kind is not a manufacturing defect, but the item remains fully covered by our 30 day return window and by your statutory right to cancel, so you may return it for a refund.

We may restrict the sale of our products or Services to any individual, geographic region or jurisdiction, on a case by case basis, and may limit the quantities of any products or services we offer. All product descriptions and pricing are subject to change at any time without notice. We may discontinue any product at any time. Any offer made on this Site is void where prohibited by law.

Goods we supply must be as described, of satisfactory quality and fit for purpose, as required by the Consumer Rights Act 2015.

Article 6. Accuracy of Billing and Account Information

We may decline any order you submit to us. We may, at our discretion, limit or cancel quantities purchased per individual, per household or per order. These restrictions may cover orders placed under the same customer account, the same payment card, or the same billing or delivery address. Should we change or cancel an order, we will attempt to notify you using the email address, billing address or phone number supplied at the time the order was placed, and any payment taken is refunded in full. We may limit or prohibit orders that in our reasonable judgment appear to be placed by dealers, resellers or distributors.

You agree to supply current, complete and accurate purchase and account information for all purchases made at our store, and to promptly update that information, including your email address and payment details, so that we can complete your transactions and contact you as necessary.

For additional details, please consult our Return and Refund Policy and Payment Policy.

Article 7. Optional Tools

We may grant you access to third party tools over which we neither monitor nor exercise any control.

You acknowledge that we provide access to such tools on an as is and as available basis without warranties, representations or conditions of any kind and without endorsement. We have no liability arising from your use of optional third party tools, except where liability cannot be excluded by law.

Any use by you of optional tools offered through the Site is at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms under which those tools are provided by the relevant third party.

We may in future introduce new services or features through the website. Such new features and services are also governed by these Terms of Service.

Article 8. Third-Party Links

Certain content, products and services accessible via our Service may include materials from third parties.

Third party links on this Site may redirect you to websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy, and we do not warrant or assume liability for any third party materials or websites.

We are not liable for any harm or damage related to the purchase or use of goods, services, resources or content in connection with any third party website. Please review the third party's policies and practices before engaging in any transaction with them. Complaints, claims or questions regarding third party products should be directed to that third party.

Article 9. User Comments, Feedback and Other Submissions

If you send us creative ideas, suggestions, proposals, plans, reviews, photos or other materials, whether online, by email, by post or otherwise, together referred to as comments, you agree that we may edit, copy, publish, distribute, translate and otherwise use them in any medium in connection with the store and our marketing. We are under no obligation to keep any comments in confidence, to provide compensation for them, or to respond to them.

We may, but are not obliged to, monitor, edit or remove content that we determine to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that violates any party's intellectual property rights or these Terms of Service.

You agree that your comments will not violate the rights of any third party, including copyright, trade mark, privacy, personality or other proprietary rights, and will not contain unlawful, abusive or obscene material, or any virus or malware. You may not use a false email address, impersonate anyone, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.

Article 10. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy, which sets out your rights under the UK GDPR and the Data Protection Act 2018.

Article 11. Errors, Inaccuracies and Omissions

Occasionally, information on our Site may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We may correct any errors, inaccuracies or omissions, and change or update information or cancel orders where any information is inaccurate, at any time without prior notice, including after you have submitted your order. Where we cancel an order for this reason we refund you in full and contact you first.

We undertake no obligation to update, amend or clarify information on the Site except as required by law.

Article 12. Prohibited Uses

In addition to other prohibitions set out in these Terms of Service, you are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, national or local regulations, rules, laws or ordinances; (d) to infringe our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame, intimidate or discriminate on the basis of sex, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website. We may terminate your use of the Service for violating any of these prohibited uses.

Article 13. Disclaimer of Warranties and Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure or error free, or that the results obtained from using the Service will be accurate or reliable. We may remove the Service for periods of time or cancel it at any time without notice.

The Service and all products delivered through it are, except as expressly stated by us, provided on an as is and as available basis.

Important. Because you are a consumer, we do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your legal rights in relation to the goods, including the right to receive goods that are as described, of satisfactory quality and fit for purpose. Nothing in this article affects those rights.

Subject to the paragraph above, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill, and we are not responsible for loss or damage that is not foreseeable. We supply goods for domestic and private use, so if you use them for any commercial or business purpose we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

Article 14. Indemnification

You agree to indemnify, defend and hold harmless Luista and Lunbury LTD, including our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, suppliers and employees, from any claim or demand, including reasonable legal fees, made by any third party arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Article 15. Severability

Should any provision of these Terms of Service be determined to be unlawful, void or unenforceable, that provision is nonetheless enforceable to the fullest extent permitted by applicable law, and the unenforceable portion is severed from these Terms of Service. Such a determination does not affect the validity and enforceability of the remaining provisions.

Article 16. Termination

The obligations and liabilities of the parties incurred prior to the termination date survive termination of this agreement for all purposes.

These Terms of Service remain effective unless and until terminated by either you or us. You may terminate them at any time by notifying us that you no longer wish to use our Services, or when you cease using our Site.

If we reasonably consider that you have failed to comply with any term of these Terms of Service, we may terminate this agreement, and you remain liable for all amounts due up to and including the date of termination. We may also deny you access to our Services or any part of them.

Article 17. Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.

These Terms of Service, together with any policies or operating rules posted by us on this Site, constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements, communications and proposals, whether oral or written, including any prior versions of the Terms of Service.

Any ambiguity in the interpretation of these Terms of Service will not be construed against the drafting party.

Article 18. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services are governed by and construed in accordance with the law of England and Wales.

If you live in Scotland you may bring proceedings in either Scotland or England and Wales. If you live in Northern Ireland you may bring proceedings in either Northern Ireland or England and Wales.

Before starting any formal proceeding, please contact us so we can try to resolve the matter directly. You can also seek free independent advice from Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk.

Article 19. Changes to Terms of Service

You can access the most current version of the Terms of Service at any time on this page.

We may update, change or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to review this page periodically. Your continued use of our website following the posting of any changes constitutes acceptance of those changes. The version in force when you place an order is the version that applies to that order.

Article 20. Contact Information

Should you have any questions, comments or suggestions about these Terms of Service, please feel free to contact us. We look forward to hearing from you.

Store Name: Luista
Company Name: Lunbury LTD
Company Number: 16936968
Warehouse Address: Thurlestone Avenue, Ilford, Essex, IG3, United Kingdom
Registered Address: 128 City Road, London, Greater London, EC1V 2NX, United Kingdom
Email: info@luista.com
Phone: +44 7520 680637