Shipping policy

When Will My Order Arrive?

We believe great style should arrive with zero hassle. That is why every order from Luista ships free to your doorstep, with no minimum order required.

Once your order has been placed, we typically require 1 to 2 business days to process it. Orders received Monday through Thursday are usually processed within one business day. Orders placed on Friday evening or over the weekend may take a little longer.

Once processed, your order will be shipped. Delivery usually takes 3 to 10 working days, depending on your location. The total delivery time, processing plus shipping, is therefore typically 4 to 12 business days.

Our customer service team is always available to answer any questions you may have about your delivery.

Shipping Carriers

We work with trusted courier partners to ensure your order arrives safely and on time, including:

Royal Mail
Evri

The carrier used for your order will depend on your location and the most efficient delivery route available.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to follow your parcel's progress via our Track Your Order page.

Please note that tracking can take 24 to 48 hours to show its first movement after you receive the number. This gap is normal and does not mean anything is wrong.

Shipping Costs

Shipping within the United Kingdom is free on all orders, with no minimum spend.

Where Do We Ship?

Right now, we proudly serve customers across the United Kingdom only. That includes England, Scotland, Wales and Northern Ireland. We ship to residential addresses, business addresses and BFPO addresses. We are unable to ship to PO boxes.

Multiple Parcels

If your order contains several items, they may be dispatched separately and arrive on different days, each with its own tracking number. You are never charged extra for this. If one parcel arrives and another has not turned up within a few days, please contact us and we will chase it for you.

Important Notes

Please be aware of the following:

Delivery times are estimates and may vary due to factors outside our control, such as courier network disruptions, weather conditions, or peak shipping periods
Business days do not include weekends or UK bank holidays
Once your order has been shipped, we are unable to modify the delivery address. Please ensure your address details are correct before completing your order
Luista is not responsible for delays caused by incorrect address information provided at checkout
Parcels held at a depot or collection point are usually kept for 14 to 18 days before being returned to sender

Lost, Delayed or Damaged Orders

If your order has not arrived within the expected timeframe, please contact us at info@luista.com We will investigate the matter with our courier partner and work to resolve it as quickly as possible.

If a parcel is confirmed lost in transit, we will offer a replacement or a refund at no additional cost to you. If a parcel arrives damaged, send us a photo and we will arrange a free replacement or a full refund and cover any return postage.

If tracking says delivered but nothing has arrived, please check with neighbours and around your property first, as carriers sometimes leave parcels out of sight. If it still has not appeared after 48 hours, contact us and we will investigate with the carrier.

Prices and Duties

All prices are displayed in pounds sterling and are the final price you pay. Because we ship domestically, there are no customs charges or import duties on your order.

Changes and Cancellations

You may cancel your order free of charge at any point before it is dispatched. Please email us at info@luista.com with your order number and the subject line CANCEL ORDER. Once an order has been dispatched it cannot be recalled, but you can refuse the delivery or return it under our returns policy.

Summary

Processing time: 1 to 2 business days (Monday to Friday)
Delivery time: 3 to 10 working days (Monday to Friday)
Total estimated delivery: 4 to 12 business days
Shipping cost: Free on all orders
Tracking: Provided via email once shipped
Shipping area: United Kingdom only

Contact

If you have any questions about your delivery, our team is here to help.

Store Name: Luista
Company Name: Lunbury LTD
Company Number: 16936968
Warehouse Address: Thurlestone Avenue, Ilford, Essex, IG3, United Kingdom
Registered Address: 128 City Road, London, Greater London, EC1V 2NX, United Kingdom
Email: info@luista.com
Phone: +44 7520 680637