Track Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this number to follow your parcel's progress.

Please note that tracking can take 24 to 48 hours to show its first movement after you receive the number. This gap is normal and does not mean anything is wrong.

Orders are processed within 1 to 2 business days (Monday to Friday). After dispatch, delivery typically takes 3 to 10 working days, bringing the total estimated delivery time to 4 to 12 business days, depending on your location.

The Tracking Has Not Moved

If nothing has updated for 7 working days, email us and we will open a trace with the carrier on your behalf. You do not need to chase them yourself.

It Says Delivered, But Nothing Is Here

Have a look with neighbours, behind bins, in porches and anywhere the carrier might class as a safe place, and check whether anyone else in the building took it in. If it has still not surfaced 48 hours after the delivery scan, contact us and we will investigate with the carrier and put it right.

Need Help?

Include your order number and the email address you used at checkout and we can look it up on the first reply. We aim to respond within 24 hours.

Customer Service: Monday to Friday, 9:00 am to 6:00 pm (UK time) | Saturday and Sunday: Closed

You can also reach us through our Contact Us page, or read our Shipping Policy for full delivery timings.

Business Information

  • Store Name: Luista
  • Company Name: Lunbury LTD
  • Company Number: 16936968
  • Warehouse Address: Thurlestone Avenue, Ilford, Essex, IG3, United Kingdom
  • Company Address: 128 City Road, London, Greater London, EC1V 2NX, United Kingdom